Introduction At sujathavidyalayagroup.com, customer satisfaction is our priority. This Returns and Refund Policy explains the conditions under which we accept returns and issue refunds.
1. Eligibility for Returns Products may be returned if:
- They are unused, in their original packaging, and in the same condition as received.
- A return request is made within [Insert Number of Days, e.g., 14 days] of delivery.
- The product is defective, damaged, or not as described.
2. Non-Returnable Items The following items cannot be returned:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary goods.
- Gift cards.
- Downloadable software or digital products.
3. Return Process To initiate a return:
- Contact our customer support team at [Insert Email or Phone Number].
- Provide your order number and details about the product.
- Ship the item to the address provided by our team. Customers are responsible for return shipping costs unless the product is defective or damaged.
4. Refund Policy
- Refunds are processed after we receive and inspect the returned item.
- Approved refunds will be credited to the original payment method within [Insert Number of Days, e.g., 7-10 business days].
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
5. Exchanges We replace defective or damaged items. If you need an exchange, contact us at [Insert Contact Email].
6. Contact Us For questions about returns and refunds, contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Store Address]